Privacy Policy

Welcome

Overview Terms Policy

Information We Collect

We collect personal details provided during sign-up and onboarding, including your name, email address, ID number, phone number, and date of birth.
Financial information such as your bank account details and weekly earnings is collected to assess your eligibility and process your application accurately.
Document uploads including ID copies, passport copies, bank statements, and e-hailing platform screenshots are collected as part of the verification process.
Device and session data, including your IP address, device type, and login activity, is collected to maintain platform security and detect suspicious access.
Location data may be collected at sign-in to confirm that you are operating within South Africa, in line with our eligibility and compliance requirements.

How We Use Your Data

Your personal information is used to verify your identity, assess your loan eligibility, and process your application in a timely and accurate manner.
Financial data is used to determine your repayment capacity and to disburse approved loan amounts directly to your registered South African bank account.
Your contact details are used to communicate important account updates, loan status changes, and repayment reminders exclusively through the Fuel Up Funding platform.
Session and device data is used to protect your account, detect unauthorised access, and ensure that platform activity aligns with your verified identity.
Aggregated and anonymised data may be used to improve platform performance, identify usage trends, and enhance the overall experience for all users.

Data Sharing & Disclosure

Your personal data is never sold, rented, or shared with third parties for marketing, advertising, or commercial purposes under any circumstances.
We may share information with trusted service providers who assist in operating the platform, such as payment processors, under strict confidentiality obligations.
Your data may be disclosed to relevant legal or regulatory authorities where required by South African law, including obligations under FICA and POPIA.
In the event of confirmed fraudulent activity or criminal conduct, your information may be shared with law enforcement as part of a formal investigation.
No information is shared externally beyond what is strictly necessary for platform operations, legal compliance, or the protection of Fuel Up Funding and its users.

Data Security

All data submitted through the platform is encrypted in transit and stored securely in line with industry best practices and South African data protection standards.
Access to personal information is restricted to authorised personnel only, and all staff are bound by strict confidentiality obligations in line with POPIA requirements.
Your account is protected by email verification, device tracking, and session management controls that help identify and prevent unauthorised access attempts.
We actively monitor platform activity for unusual patterns, and any suspected security incidents are investigated and addressed without delay.
While we take reasonable steps to protect your data, no system is entirely risk-free. We encourage you to use a strong password and report suspicious activity promptly.

Your Rights & Choices

You have the right to request access to the personal information we hold about you and to receive a clear explanation of how it is being used.
You may request corrections to any inaccurate or outdated personal information through your account profile or by contacting us directly at hello@fuelupfunding.co.za.
You may request deactivation of your account at any time. Please note that certain data may be retained for legal, regulatory, or transaction record purposes.
You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been handled unlawfully.
All data-related requests will be handled in good faith, with care, and in accordance with POPIA and applicable South African privacy legislation.

Contact & Policy Updates

If you have questions or concerns about how your data is handled, you are welcome to reach out to us at hello@fuelupfunding.co.za or +27 67 661 1288.
Please note that all processes must be completed through the Fuel Up Funding app. We are unable to process requests or applications via email, phone, or WhatsApp.
To use the platform, every user must sign up, verify their email address, and complete onboarding. There are no alternative application channels available.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation, and will communicate material changes in advance.
Continued use of the Fuel Up Funding platform following any policy update constitutes your acknowledgement and acceptance of the revised Privacy Policy.

This Privacy Policy works together with our Terms of Service.

Last Updated: 24 July 2026

Privacy Policy

Information We Collect

We collect personal details provided during sign-up and onboarding, including your name, email address, ID number, phone number, and date of birth.
Financial information such as your bank account details and weekly earnings is collected to assess your eligibility and process your application accurately.
Document uploads including ID copies, passport copies, bank statements, and e-hailing platform screenshots are collected as part of the verification process.
Device and session data, including your IP address, device type, and login activity, is collected to maintain platform security and detect suspicious access.
Location data may be collected at sign-in to confirm that you are operating within South Africa, in line with our eligibility and compliance requirements.

How We Use Your Data

Your personal information is used to verify your identity, assess your loan eligibility, and process your application in a timely and accurate manner.
Financial data is used to determine your repayment capacity and to disburse approved loan amounts directly to your registered South African bank account.
Your contact details are used to communicate important account updates, loan status changes, and repayment reminders exclusively through the Fuel Up Funding platform.
Session and device data is used to protect your account, detect unauthorised access, and ensure that platform activity aligns with your verified identity.
Aggregated and anonymised data may be used to improve platform performance, identify usage trends, and enhance the overall experience for all users.

Data Sharing & Disclosure

Your personal data is never sold, rented, or shared with third parties for marketing, advertising, or commercial purposes under any circumstances.
We may share information with trusted service providers who assist in operating the platform, such as payment processors, under strict confidentiality obligations.
Your data may be disclosed to relevant legal or regulatory authorities where required by South African law, including obligations under FICA and POPIA.
In the event of confirmed fraudulent activity or criminal conduct, your information may be shared with law enforcement as part of a formal investigation.
No information is shared externally beyond what is strictly necessary for platform operations, legal compliance, or the protection of Fuel Up Funding and its users.

Data Security

All data submitted through the platform is encrypted in transit and stored securely in line with industry best practices and South African data protection standards.
Access to personal information is restricted to authorised personnel only, and all staff are bound by strict confidentiality obligations in line with POPIA requirements.
Your account is protected by email verification, device tracking, and session management controls that help identify and prevent unauthorised access attempts.
We actively monitor platform activity for unusual patterns, and any suspected security incidents are investigated and addressed without delay.
While we take reasonable steps to protect your data, no system is entirely risk-free. We encourage you to use a strong password and report suspicious activity promptly.

Your Rights & Choices

You have the right to request access to the personal information we hold about you and to receive a clear explanation of how it is being used.
You may request corrections to any inaccurate or outdated personal information through your account profile or by contacting us directly at hello@fuelupfunding.co.za.
You may request deactivation of your account at any time. Please note that certain data may be retained for legal, regulatory, or transaction record purposes.
You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been handled unlawfully.
All data-related requests will be handled in good faith, with care, and in accordance with POPIA and applicable South African privacy legislation.

Contact & Policy Updates

If you have questions or concerns about how your data is handled, you are welcome to reach out to us at hello@fuelupfunding.co.za or +27 67 661 1288.
Please note that all processes must be completed through the Fuel Up Funding app. We are unable to process requests or applications via email, phone, or WhatsApp.
To use the platform, every user must sign up, verify their email address, and complete onboarding. There are no alternative application channels available.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation, and will communicate material changes in advance.
Continued use of the Fuel Up Funding platform following any policy update constitutes your acknowledgement and acceptance of the revised Privacy Policy.

This Privacy Policy works together with our Terms of Service.

Last Updated: 24 July 2026